Returns & Refunds

30 days Return Policy

illumenLED will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 30 days of receipt of product. All returns must arrive in the original packaging and all freight charges for the return of goods are to be paid by the customer.

Incorrect and Damaged Shipments

illumenLED will, at our discretion, replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment. Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit within 30 days of delivery.

Manufacturer’s Warranties

Many products offered by illumenLED provide a manufacturer’s warranty. This information is listed on our website within the Specifications section of each product if there is a manufacturer’s warranty. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer’s statement of Average Rated Life Hours does not imply a warranty. 

Returns Shipping fees
We will be responsible for paying the return shipping costs.

Send an email to info@illumenled.com and we'll handle your request in less than 24 hours.